Application Solutions
Customer Service
Businesses must raise the bar on the level of customer service
As meaningful differences between products and services continue to diminish or leapfrog one another, companies must rely increasingly on their level of service and responsiveness to entrench customer loyalty.
Customer Service
Improve customer service levels with fast flexible on-line access to critical business records.
Respond to customers in a single phone call with all relevant digitized back-up in a format the customer understands.
DRCSecure delivers secure on-line access to comprehensive document histories associated with clients, cases, loans, claims, and employee records — unified in one governed, searchable repository.
DRC Delivers Superior Customer Service and Efficiency
DRC delivers superior customer service and efficiency
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Scan & LinkScan and enrich client contracts, purchase orders, invoices, correspondence, and service records — indexing and linking each file to in-house legacy, CRM, and ERP systems for a single point of retrieval
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Capture & EnrichSecurely capture and enrich content already generated by the client — in-house scans, electronic PDFs, and born-digital invoices and correspondence — without requiring re-scanning or re-keying
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Manage & AccessManage all captured and incoming content within DRCSecure, providing customer service teams fast, flexible, 24/7 on-line access to complete client and case histories
Strategic Competitive Advantage
DRC will give you a strategic competitive advantage
DRC repurposes legacy paper and microfilm content — along with client-scanned and born-digital documents — into high-resolution, searchable digital images, unified and enriched within DRCSecure.
- Superior responsiveness and customer service integration of structured data (your corporate systems) and unstructured content (your documents)
- Reduced write-offs from short payments and increased cash flow
- Elimination of redundancy, waste and error created by disparate multiple filing systems
